Product Specialist Job Description
This is a fantastic opportunity to join market-leading UK company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its team of Product Specialists: this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance’s technology within their own environment.
Founded by mathematicians from the University of Cambridge, Luminance is now in use by over 400 customers in over 60 countries. The software builds on ground-breaking machine learning which actually reads and forms an understanding of documents, highlighting a range of key information to lawyers and flagging risks and anomalies. Luminance can transform a huge variety of different legal projects: this could be anything from negotiating a contract to conducting a force majeure review in light of Covid, to litigation. We are a young, fast-growing company producing cutting-edge technology, looking for equally dynamic individuals to join our team.
The Product Specialist role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what our customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction.
Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers. For existing customers, Product Specialists will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.
Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects.
Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
Be a trusted adviser and authority on the product to the prospect during the Proof of Value
Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
Design custom workflows and solutions for live cases
Bachelors or Masters Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
Excellent interpersonal and communication skills, both verbal and written
Articulate, charismatic, and confident in a customer-facing role, with the ability to present to individuals with varying degrees of knowledge
Highly-detail oriented with a problem-solving attitude
Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Organized with excellent time management skills with an ability to prioritize effectively
Prior experience in eDiscovery is desirable but not essential