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Product Specialist

Job description

About the Company: 
Join this market-leading UK company, home of the world’s first AI-powered document and contract review platform for corporations and law firms; disrupting the legal profession. Founded by mathematicians from the University of Cambridge, this company uniquely combines supervised and unsupervised machine learning to read and understand legal documentation in any language. 2022 has been a year of stellar growth: from 110 to 170 people on the back of hypergrowth in customers and valuation. Current clients range from two-person legal teams to the largest industrial companies in the world and a top-five global private equity firm. Featured in Forbes, Fortune, CIO Review, Tech Nations Future Fifty list, recipient of two Queen’s Awards, and recently awarded Gold Winner in the ‘Most Innovative Company of the Year – Medium and Small’ category at this year’s Best in Biz Awards 2021. 

What You’ll Be Doing:

  • Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review

  • Act as an expert on Luminance’s technology and products, supporting the sales team in converting these prospects.

  • Understand the individual use cases, and review the requirements and needs of each prospect during the Proof of Value

  • Be a trusted adviser and authority on the product to the prospect during the Proof of Value

  • Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers

  • Design custom workflows and solutions for live cases

To be successful in this role, you'll need the following:

  • Bachelors or Masters Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)

  • Excellent interpersonal and communication skills, both verbal and written

  • Articulate, charismatic, and confident in a customer-facing role, with the ability to present to individuals with varying degrees of knowledge

  • Highly-detail oriented with a problem-solving attitude

  • Ability to work in an innovative and fast-paced environment whilst delivering by deadlines

  • Organized with excellent time management skills with an ability to prioritize effectively

  • Prior experience in eDiscovery is desirable but not essential

What is Being Offered:

  • Be part of an exciting high-growth SaaS organization

  • An impactful role with significant growth potential

  • A lot of freedom to apply your creative and strategic skills

  • A work-hard, play-hard, merit-driven environment

  • Robust healthcare plans - 100% medical coverage for employees

  • PTO, Company Holidays, Teams Events, and more