- Posted 10 March 2023
- Salary$70k - $75k
- LocationLos Angeles
- Job type Full Time
- DisciplineCustomer Success
Customer Success Manager, Enterprise
About the Company:
Founded in 2013, backed by KKR, Summit Partners, and NEA, and trusted by over seven thousand enterprises across the globe, this leading cybersecurity company offers a SaaS product suite that proactively fights against complex cyber security threats such as includes insider threats, industrial espionage, IoT compromises, zero-day malware, data loss, supply chain risk, and long-term infrastructure vulnerabilities. The team has been recognized by TIME magazine as one of 2021’s “Most Influential Companies”, has over 1500 employees, 40+ offices, and is a publicly-traded company.
What You’ll Be Doing:
Manage a portfolio of existing customers, ensuring that each customer gains maximum utility from their deployment.
Manage customer escalations to resolution, leveraging cross-functional teams within the business.
Identify upsell and cross-sell opportunities within your portfolio of customers and work with Account Executives and Commercial Directors to drive proof of values.
Manage and own the renewal processes from commercial negotiations to deal closure for your portfolio of customers.
Work closely with Registered Partners, Commercial Directors, Account Executives, Subject Matter Experts, Technical Resources, and Cyber Threat Analysts who will support you in performing your role.
Have excellent organizational and project management skills, working with high-value customers in a pressurized environment.
Constantly conduct health checks to drive satisfaction and retention.
Present, discuss and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
To be successful in this role, you'll need the following:
Minimum 3.2-grade point average from a leading University
1 to 3 years experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Service or Consulting, Sales
Ability to manage in complex and crisis situations in a confident and calm manner
Able to effectively communicate with senior business professionals across every industry vertical
Familiarity with enterprise networking technology
Strong business acumen and negotiation skills
Strong communication and presentation skills
Willing to travel to accounts across the region
Strong time management skills, self-motivation and to be goal-orientated at all times
Able to effectively work as a part of the team
What is Being Offered:
Highly competitive Base
401K Company Match
PTO and VTO
Quick career growth